FREQUENTLY ASKED QUESTIONS
DOES THE PRICE INCLUDE DELIVERY AND SETUP?
Yes, delivery and setup are included in the price. However, for locations outside Dubai there will be extra delivery fees which varies depending on the location
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept card payments through our website, or cash upon delivery
WHAT DOCUMENTS ARE REQUIRED TO RENT THE EQUIPMENT?
We will require our customers to sign the lease agreement upon delivery and setup of the rented items. Apart from that we require a valid ID or passport copy
WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?
As per our lease agreement, which is signed by the client with each rental, any damaged product will by chargeable to the client
DO I NEED TO BE AT A CERTAIN AGE TO RENT YOUR EQUIPMENT?
Yes, we do have a minimum age requirement of 18 years or older to be able to rent any of our equipment
CAN I CANCEL MY ORDER?
Yes, orders could be cancelled free of charge if the customer requests to cancel at least 6 hours prior to the delivery time. If the customer wishes to cancel after that, there will be a cancellation fee of 25% of the total order value
CAN THERE BE A TECHNICIAN ON SITE?
Yes, we can provide a technician to stay during your events, but that will be chargeable depending on the size of your event and duration
IN WHICH COUNTRY DO YOU OPERATE?
Currently we only operate in the United Arab Emirates.
Still have questions? Give us a call and we’ll be happy to help.